Refund policy

Return & Refund Policy

Returns

We want you to be happy with your Letters from the Glen subscription.

If you change your mind about a letter, you have the right to cancel and return it in accordance with your statutory consumer rights. You generally have 14 days from receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return them.

Please contact us before returning anything so that we can provide the return instructions and address.

Return postage

For a change-of-mind return, the cost of returning the item is normally your responsibility.

If an item arrives damaged, faulty or not as described, please contact us as soon as possible. We will discuss the appropriate remedy with you and will not require you to bear the cost of returning a faulty or damaged item.

Refunds

Once we receive your returned item, we will process your refund as soon as reasonably possible and in accordance with your statutory rights.

Your refund will normally be made to the original payment method.

We do not charge a restocking fee.

Subscriptions and cancellations

Your Letters from the Glen subscription renews automatically each month until you cancel it.

You can cancel your subscription at any time through your customer account, or by contacting us using the contact details on our website.

If you cancel before your next subscription payment is taken, no further payment will be charged and no further letter will be sent.

If a payment has already been taken, please contact us as soon as possible. Your statutory cancellation rights continue to apply.

Statutory rights

Nothing in this policy affects your statutory rights as a consumer.